Return Policy Overview
Customers may initiate a return within 10 days of receiving their order, provided the product is unused, in its original packaging, and accompanied by the original invoice or proof of purchase. Items showing signs of use, missing packaging, or without valid documentation will not be eligible for returns.

Return Process
– To initiate a return, customers should contact customer support via email or through the return form on copperbird.in, providing order details and a reason for return.
– Upon approval, customers will be given instructions regarding return shipping.
– The customer is responsible for return shipping costs unless the item received was defective or incorrect.

Refund Policy
– Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund.
– Approved refunds are processed to the original method of payment within 7-14 working days.
– If payment was made via cash-on-delivery, refunds may be processed via bank transfer or store credit, as communicated at the time of return approval.
– Shipping fees and any applicable restocking fees are non-refundable, except in the case of error or damage attributable to copperbird.in.

Exceptions
– Items marked as “Final Sale” or “Non-returnable” are not eligible for returns or refunds.
– Perishable, personal care, customized, or hygiene-sensitive items cannot be returned unless defective.
– Products returned in a damaged or used state will not be approved for refund.

Contact and Support
All return and refund queries should be directed to the official support support@copperbird.in